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If you are returning a product you are not satisfied with, you must notify our customer service department on www.clairhair.com. This is to be done in the (RMA) Return Merchandise Authorization page and it can only be done online. You can not process your return any other way. We are solely an online company and so in order to return any product you must acquire the proper RMA number.
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Once you have been approved and have received your RMA number you have 14 days to send the product back to us. If you do not do this promptly your RMA number WILL EXPIRE! And your RMA number will not be reissued.
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If you send the product back without the proper RMA number the item(s) will be shipped back to you at your own expense.
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RMA processing times take 2-5 business days and will be processed accordingly providing that the following criteria have been met:
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| 1.) |
All tags and inside packaging is returned (the original packaging)
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There is no damage to the returning product caused by the customer or the carrier.
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The return has proper authorization number displayed on the package and is returned with in the allotted time period or time approved by customer service.
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If you are returning a product you the customer has to check and see if the product is returnable. Certain items that can be purchased on the site are not eligible for a return.
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If you meet all criteria for the RMA you can be refunded for the product amount upon request. You will be refunded less any discounts, shipping cost(s), and the restocking fee.
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It takes 2 ~ 3 business days to process your refund and, an additional 2-5 business day for the monies to reflect into your account.
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All requests for an exchange still constitute as a RMA and must be done online.
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All clearance items are non-returnable. All sale(s) of clearance items are final.
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All sale and promotional item(s) are eligible for EXCHANGE ONLY (store credit if exchange is not requested). Return policy still applies to this exchange. You will be responsible for the shipping and handling cost of the exchange product (flat rate of $6.99 for shipping and handling). |
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On all exchanges you will pay an additional shipping fee $6.99. This shipping fee applies to all exchanges regardless of the original product total. If you received free shipping from the original product or order, the replacement product or order is still subject to a reshipping fee.
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