I WAS WONDERING WHERE IS MY TRACKING NUMBER? I CHECKED THE STATUS OF MY ORDER AND IT HAS BEEN SHIPPED OUT 2 DAYS AGO AND STILL NO TRACKING NUMBER. USUALLY WHEN I ORDER I HAVE A TRACKING NUMBER RIGH AWAY.
SO CAN I PLEASE HAVE A TRACKING NUMBER FORM MY MOST RECENT ORDER?
THANK YOU
DEAR CUSTOMER OPHELIA OYABI,
IF YOU HAVE PLACED YOUR ORDER AS A GUEST CUSTOMER YOU WILL HAVE TO CONTACT US FOR THE TRACKING NUMBER.HOWEVER, IF YOU HAVE A CLAIRHAIR ACCOUNT OUR AUTOMATED SYSTEM WILL SEND YOU THE SHIPPING MENTOD AND TRACKING INFORAMTION AS SOON AS THE PACKAGE HAS BEEN SHIPPED. IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT US AT:877-692-5247.
BECAUSE OF A MISTAKE I MADE IN ORDERING, I NEED TO CANCEL THE FOLLOWING RECENT PURCHASES:
ITEM #: CHDE13005-1B
ITEM #: OUTREQSASH1B
ITEM #: JNYBF224B
IN CASE YOU NEED IT, MY RECEIPT # IS:1480-0926-4661-2048 AND
MY INVOICE # IS: 100077019
THANK YOU IN ADVANCE FOR ANY HELP YOU CAN PROVIDE ME WITH THIS. AND PLEASE LET ME KNOW IF YOU NEED ANY ADDITIONAL INFORMATION.
ERICA
DEAR CUSTOMER ERICA WILDY,
IN ORDER FOR US TO CANCEL YOUR ORDER WE WILL NEED VERBAL CONFIRMATION. PLEASE CONTACT US AT:877-692-5247 AND PROVIDE US WITH THE ORDER NUMBER AND OR EMAIL YOU USED TO PLACE THE ORDER WITH.
THANK YOU
CLAIRHAIR
IF I MAKE A PURCHASE BEFORE 4PM WILL MY PURCHASE BE DELIVERED TO MY HOME THE NEXT DAY OR JUST PROCESSED THAT DAY?
WE HAVE SAMEDAY SHIPPING ITEMS IN OUR WAREHOUSE READY TO SHIP OUT,IF THE ORDER IS PLACED BEFORE 4PM CENTRAL STANDARD TIME IT DOES SHIP OUT THAT DAY.4PM IS THE CUT-OFF TIME FOR THE SHIPPING DEPARTMENT. ALL ORDER AFTER 4PM WILL SHIP OUT THE NEXT DAY.
I WANT TO CANCEL MY ORDER, AND EVERYTIME I CALL NO ONE ANSWERS THE PHONE. I WANT MY MONEY BACK BECAUSE I HAVE YET TO RECIEVE ANY CONFIRMED EMAIL SAYING MY ORDER WAS SHIPPED OUT SO I WANT MY ORDER CANCELLED.
DEAR CUSTOMER DARRICIA PARKER,
IN ORDER FOR US TO CANCEL YOUR ORDER WE WOULD NEED VERBAL CONFIRMATION. PLEASE PROVIDE US WITH THE ORDER NUMBER OR EMAIL ADDRESS YOU PLACED THE ORDER WITH OUR PH.877-692-5247.
THANK YOU KINDLY,
CLAIRHAIR
DEAR CUSTOMER SAMANTHA KATER,
WE HAVE EMAILED YOU THE TRACKING INFO. YOU HAVE REQUESTED.IF YOU SHOULD HAVE ANY QUESTION'S PLEASE CONTACT US AT:877-692-5247
I MADE A PURCHASE ON JANUARY 1, 2012. MY ORDER NUMBER IS 182423. I MADE THE PURCHASE AND PAID THE EXTRA MONEY TO GET NEXT DAY SHIPPING AS I NEED THE HAIR BY JANUARY 3. I THOUGHT THERE WAS SAME-DAY SHIPPING, WHICH I GUESS WAS DELAYED. I MADE THE PURCHASE AT 3 PM THAT DAY AND THE ORDER DID NOT SAY "SHIPPED OUT" UNTIL TODAY, JANUARY 2, IN THE AFTERNOON. ADDITIONALLY, ALTHOUGH IT SAYS IT HAS BEEN SHIPPED OUT, I HAVE NOT RECEIVED ANY EMAIL REGARDING THIS & HAVE NO TRACKING NUMBER TO ENSURE THAT IT WILL GET HERE TOMORROW. I'VE TRIED EVERY TYPE OF CONTACT. THROUGH THESE PAST 2 DAYS: EMAIL, CALLING (MULTIPLE TIMES), LIVE CHAT. NO MATTER WHAT I DO, I CANNOT GET THROUGH TO CUSTOMER SERVICE. I'M SO UPSET AND AM FREAKING OUT BECAUSE I NEED THAT HAIR BY TOMORROW & PAID EXTRA MONEY TO ENSURE THAT I GOT IT BY TOMORROW. PLEASE HELP.
DEAR CUSTOMER NAYLA KIDD,
I SEE A NOTE ON YOU RACCOUNT THE PKG. WAS SHIPPED VIA UPS AND THE INFO WAS PROVIDED TO YOU BY ONE OF OUR REPRESENTATIVES.
THANK YOU KINDLY FOR INQUIRING WITH US ON Q'S AND A'S IF YOU STILLNEEDS ASSISTANCE PELASE CONTACT US AT:877-692-5247.
CLAIRHAIR
I HAVE YET TO RECEIVE A TRACKING NUMBER. MY ORDER SAYS IT HAS BEEN SHIPPED. PLEASE SEND IT TO MY E-MAIL ADDRESS.
THANK YOU
DEAR CUSTOMER SAMANTHA KATER,
WE HAVE EMAILED YOU ALL THE INFO. REGARDING YOUR PKG. ALONG WITH THE USPS TRACKING #. PLEASE REFER TO YOUR EMAILS IF YOU STILL HAVE QUESTIONS PLEASE CONTACT US AT:877-692-5247.
THANK YOU
CLAIR HAIR
I RECENTLY PURCHASED TWO PACKS OF BRAIDING HAIR ON JANUARY 1 THAT I NEEDED BY JANUARY 3 AND I DID THIS UNDER THE IMPRESSION THAT THERE WAS SAME DAY SHIPPING AND I PAID $27 EXTRA DOLLARS FOR OVERNIGHT SHIPPING. HOWEVER, THE STATUS DOES NOT SAY SHIPPED AND I PURCHASED IT YESTERDAY. WHAT IS THE DEAL WITH SAME DAY SHIPPING?!
DEAR CUSTOMER NAYLA KIDD,
WE WOULD NEED AND EMAIL ADDRESS OR AND ORDER NUMBER TO BETTER ASSIST YOU. PLEASE CONTACT OUR OFFICE AT:877-692-5247
THANK YOU,
CLAIRHAIR
I AM A NEW CUSTOMER WITH CLAIR HAIR AND A POTENTIAL RECURRING CUSTOMER. HOWEVER, MY SHIPMENT WAS SOMEHOW LOST BY UPS. ALTHOUGH I AM NOT BLAMING CLAIR HAIR FOR ITS LOSS, I AM VERY UNSATISFIED WITH THE CUSTOMER SERVICE THAT HAS BEEN EXTENDED TO ME IN REGARDS TO THIS MATTER. MY PAYMENT HAS BEEN PROCESSED FOR THIS ORDER, THEREFORE, I AM UNABLE TO USE THE FUNDS TO BUY A REPLACEMENT AND HAVE BEEN TOLD BY YOUR REPRESENTATIVES THAT I AM NOT ELIGIBLE TO RECEIVE A REPLACEMENT BY YOU UNTIL AFTER AN INVESTIGATION HAS BEEN COMPLETED BY UPS, WHICH WILL PROBABLY BE MORE THAN 10 DAYS AND WHICH WILL CAUSE ME TO BE UNABLE TO HAVE THE PRODUCT FOR THE PURPOSE I BOUGHT IT.
I HAVE EXPRESSED AN INTEREST IN SPEAKING WITH A MANAGER ABOUT THIS AND HAVE BEEN PUT ON HOLD FOR SEVERAL DAYS WITH PROMISES FROM THE REPRESENTATIVES THAT THEY WILL HAVE THAT PERSON CONTACT ME. I HAVE YET TO RECEIVE A PHONE CALL FROM SAID MANAGER AND I FEEL THAT I HAVE BEEN TREATED AS IF MY CIRCUMSTANCE IS UNWORTHY OR NOT IMPORTANT ENOUGH TO WARRANT A RESPONSE.
I CERTAINLY HOPE THAT CLAIR HAIR DOES NOT TREAT ALL ITS CUSTOMERS IN THIS WAY AND I WILL BE VERY RELUCTANT TO ORDER FROM THEM IN THE FUTURE.
DEAR CUSTOMER KATHY ROLLINS,
I'M SORRY YOU WERE UNHAPPY WITH YOUR ITEM, I SEE YOU SPOKE TO ONE OF OUR REPRESENTATIVES TODAY AND SHE WAS ABLE TO HELP YOU.
IF YOU SHOULD HAVE ANY OTHER QUESTIONS OR CONCERNS PLEASE CONTACT US AT:877-692-5247.
THNK YOU KINDLY,
CLAIRHAIR
I WOULD LIKE TO CANCEL MY ORDER ASAP. I TRIED TO CALL THE CUSTOMER SERVICE NUMBER BUT IT STATES THAT NO ONE IS AVAILABLE. I ALSO SHOW THAT MY ORDER HAS NOT BEEN SHIPPED YET.
THANKS!
THANK YOU, FOR YOUR INQUIRY YOUR ORDER WAS CANCELLED AND HAS BEEN REFUNDED.
IF YOU SHOULD HAVE ANY OTHER PLEASE CONTACT US AT:877-692-5247
I ORDERED 16 INCH XQ REMY HAIR IN NP1B/30 AND THE WEBSITE WOULD NOT ALLOW ME TO CHOOSE OR CHANGE MY 2ND COLOR CHOICE.
I ONLY WANT AN NP 1B/30. I DO NOT WANT THE SECOND COLOR CHOICE IF NP1B/30 IS UNAVAILABLE.
THANK YOU.
DEAR CUSTOMER DEIONDRA BROWN,
THI SORDER HAS BEEN SHIPPED OUT AND MARKED DELIVERED BY UPS. PLEASE CONTACT US AT:877-692-5247 IF YOU DIDNO TGET YOURU ORDER OR IF YOU WISH TO SEND THE ITEMS BACK.
THANK YOU,
CLAIRHAIR
ORDER NUMBER 1324034206, I WOULD LIKE TO REQUEST A RETURN RMA FOR THIS ITEM.
DEAR CUSTOMER DANNIELLE TAYLOR,
WE CANNOT PULL UP ORDER'S BY NAME PLEASE PROVIDE US WITH YOUR EMAIL ADDRESS OR THE ORDER NUMBER TO BETTER SERVE YOU. OUR PHONE NUMBER IS:877-692-5247.
THANK YOU KINDLY,
CLAIRHAIR
I WAS SENT THE WRONG WIG. IT DOESN'T EVEN MATCH THE PICTURE IN MY ORDER HISTORY SO THE MISTAKE WAS NOT ON MY PART. I WANT TO RETURN IT FOR A REFUND OF THE WIG AND THE SHIPPING. IT WAS SUPPOSED TO BE A CHRISTMAS GIFT. I'M NOT RECEIVING RESPONSES FROM YOUR REPRESENTATIVES. I WILL DISPUTE THE CHARGE TODAY.
DEAR CUSTOMER,I DO APOLIGIZE YOU HAD TROUBLE RETURNING AN ITEM. IN ORDER FOR US TO BETTER ASSIST YOU WE NEED THE ORDER # OR THE EMAIL ADDRESS WHICH YOU DID NOT PROVIDE.YOU CAN ALSO CONTACT US DIRECTLY AT:877-692-5247 IF THE LINE IS BUSY PLEASE LEAVE A MESSAGE AND WE WILL RETURN THE CALL WITH IN 24 BUSINESS HOURS.
Was this information helpful?
DEAR CUSTOMER,I DO APOLIGIZE YOU HAD TROUBLE RETURNING AN ITEM. IN ORDER FOR US TO BETTER ASSIST YOU WE NEED THE ORDER # OR THE EMAIL ADDRESS WHICH YOU DID NOT PROVIDE.YOU CAN ALSO CONTACT US DIRECTLY AT:877-692-5247 IF THE LINE IS BUSY PLEASE LEAVE A MESSAGE AND WE WILL RETURN THE CALL WITH IN 24 BUSINESS HOURS.
I'D LIKE TO EXCHANGE ORDER NUMBER : #181280 FOR 100% HUMAN HAIR HALF WIG SENSATIONNEL INSTANT WEAVE HZ 8010, COLOR 1B. THE SENSATIONNEL SYNTHETIC HALF WIG INSTANT WEAVE HZ 7004 THAT I PURCHASED IS TOO BIG FOR MY HEAD AND TOO SHINY.
DEAR CUSTOMER,
UNFORTUNATELY, WE ARE UNABLE TO PROCESS ANY EXCHANGES FOR A RETURNED ITEM. WE WILL INSERT THE RETURN AS A STORE CREDIT SO YOU CAN USE TOWARDS YOUR NEXT PURCHASE. ONCE THE STORE CREDIT HAS BEEN INSERTED, WE WILL SEND AND EMAIL PROVIDING INSTRUCTIONS. IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO CONTACT OUR DEPARTMENT AT 877.692.5247. THANK YOU AND HAVE A GREAT DAY!
Was this information helpful?
THANK YOU INQUIRY ABOUT EXCHANGING THE ITEM YOU PURCHASED HOWEVER, WE DO NOT PROCESS EXCHANGES WE CAN ONLY INSERT STORE CREDIT AND HELP YOU PALCE A NEW ORDER IF YOU'D LIKE.
I WOULD LIKE TO REPLACE MY PREVIOUS ORDER WITH 12891 I WOULD LIKE TO HAVE IT IN 1 JET BLACK FOR ALL OPTIONS.
DEAR CUSTOMER,
PLEASE CONTACT OUR CUSTOMER DEPARTMENT TO PROCESS YOUR EXCHANGE. THANK YOU AND HAVE A GREAT DAY!
KIND REGARDS,
CLAIRHAIR.COM
877.692.5247
INVOICE NO. 188281, INVOICE DATE 12/07/2011, ORDER DATE 12/02/2011, ORDER RECEIVED 12/09/2011
REQUEST TO RETURN THE FOLLOWING ITEMS:
1. FREETRESS EQUAL SYNTHETIC LACE FRONT WIG FRESH HAIRLINE AGATHA COLOR #P1B/30
2. MODEL MODEL SYNTHETIC BABY HAIR LACE FRONT WIG CLOVER (FUTURA) COLOR #P1B/30
I MADE A REQUEST EARLIER BUT DID NOT INCLUDE THE ORDER NUMBER #180980
NEITHER WIG LOOKED LIKE PICTURES ON YOUR COMPANY'S WEB SITE. ALSO, HAIR TEXTURE WAS NOT AS PRESENTED. I AM REQUESTING A REFUND OR EXCHANGE. THANK YOU.
DEAR CUSTOMER,
YOUR RMA NUMBER HAS BEEN SENT TO YOUR EMAIL. THE ITEMS YOU HAVE PURCHASED ARE ONLY ELIGIBLE FOR STORE CREDIT. THE DIRECTIONS AND POLICY WILL BE EXPLAINED IN THE RMA EMAIL. IF YOU HAVE FURTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 877.692.5247. HAVE A GREAT DAY!
ON 12/9/2012 I RECEIVED THE FOLLOWING WIGS FROM YOUR COMPANY
1. FREETRESS EQUAL LACE FRONT WIG AGATHA COLOR #P1B/30
2. MODEL MODEL SYNTHETIC BABY HAIR LACE FRONT WIG CLOVER (FUTURA)
COLOR #P1B/30
I DID NOT TRY EITHER WIG ON, BUT THEY DO NOT LOOK LIKE THE PICTURES ON YOUR WEB SITE, ESPECIALLY THE HAIR TEXTURE. THEREFORE I WOULD LIKE TO RETURN THEM IN THEIR ORIGINAL PACKAGING WITH ALL ORIGINAL TAGS STILL INTACT.
DEAR CUSTOMER,
YOUR RMA NUMBER HAS BEEN SENT TO YOUR EMAIL. THE ITEMS YOU HAVE PURCHASED ARE ONLY ELIGIBLE FOR STORE CREDIT. THE DIRECTIONS AND POLICY WILL BE EXPLAINED IN THE RMA EMAIL. IF YOU HAVE FURTHER QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 877.692.5247. HAVE A GREAT DAY!
I WAS WONDERING WHEN MY ORDER WILL BE SHIPPED? WHEN I ODERED THE WIG I WAS INFORMED I WOULD RECEIVED IT BY 12/09/11. I HAVE ODERED FROM THIS COMPANY BEFORE AND JUST RECENTLY HAVE BEEN HAVING PROBLEMS. I ORDERED A WIG AND NEVER RECEIVED MY REFUND WHEN I WAS TOLD IT WAS NOT IN STOCK. I DECIDED TO GIVE IT ANOTHER TRY, BUT IT LOOKS LIKE I AM GOING TO HAVE A PROBLEM AGAIN. ORDER #181177
DEAR CUSTOMER,
YOUR ORDER #181187 IS CURRENTLY ON BACK ORDER. WE HAVE CONTACTED YOU ON DECEMBER 9TH AND ACCORDING TO THE NOTES YOU SPOKE WITH A REPRESENTATIVE WHO WAS THEN INFORMED YOU WOULD LIKE TO EXCHANGE YOUR BACK ORDER ITEM. PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT TO PROCESS YOUR EXCHANGE. HAVE A GREAT DAY!
KIND REGARDS,
CLAIRHAIR.COM
877.692.5247
