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I HAVE BEEN CONTACTIING CUSTOMER SERVICE REGARDING A REFUND OR REPLACMENT. NO ONE ANSWERS AND NO ONE RETURNES MESSAGES. YOUR POLICIES HAVE TIME LIMITS, YET REACHING SOMEONE IS VERY DIFFICULT. I FINALLY REACHED ERIN AND SENT PICTURES, BUT CAN NOT CONTACT HER AGAIN TO FOLLOW UP. WHATS NEXT? |
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I WANT MY ORDER NOW!!!...WHERE IS IT I HAVE ORDERED IT ON MARCH 1ST AND CHOSE 3DAY ARRIVAL AND ITS NOW MARCH 9TH WHICH IS MY BDAY TODAY!!!.AND I HAVENT GOTTEN IT YET...HELLOOO!!!...CAN YOU JUST SEND MY ORDER....I PURCHASED A 1B/1 AND WHEN I LOOK BACK THOES COLORS ARE GONE...NOW IF U JUSS DONT HAVE THOES COLORS ANYMORE THEN JUST SEND ME AN F437 AND IT WILL BE OKAY....AND THE WIG IS BILLY FREETRESS EQUAL SYNTHETIC LACEFRONT WIG BABY HAIRLINE (SEMI-LACE)SO CAN YOU PLEASE SHIP IT OUT!!!!!!!...AND SEND ME AN EMAIL WITH THE INFO!!!...ITS FUNNY HOW YOU TOOK THE MONEY OUT QUICK AS DAY BUT IS SLOW AS MOLASSES ON THE SHIPMENT... |
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MY ORDER HAS BEEN PROCESSING FOR MORE THEN 3 DAYS.WHEN WILL IT BE SHIPPED? |
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WHAT DOES THE S BEHIND THE LENGTH MEAN FOR EXAMPLE 10S''? |
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DEAR MADAM,
THE REASON YOU SEE 10(S) IS THAT IT IS A DIFFERENT LENGTH THAN A TRUE 10 INCHES. THE (S) STANDS FOR SHORT. IN ALL ACTUALITY IT IS 9" INCHES HOWEVER WE SELL THIS AT AN 8 INCH PRICE |
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I AM A NEW CUSTOMER AND ONCE I REGISTERED, IT INDICATED THAT I HAD A 15% DISCOUNT BUT HOW DO I USE IT? I DON'T SEE IT ON THE SHOPPING CART PAGE. |
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YOU WILL NEED TO APPLY THE DISCOUNT IN YOUR SHOPPING CART. ONCE YOU HAVE PLACED ALL ITEMS INTO YOUR SHOPPING CART SCROLL DOWN (YOU SHOULD BE IN YOUR SHOPPING CART) TILL YOU CAN SEE THE COUPON SECTION. IT WILL BE LABELED SELECT A COUPON. CLICK ON THE INDICATOR CIRCLE THAT WILL BE LOCATED ON THE COUPON IN THE LOWER LEFT HAND SIDE. |
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PAY PAL IS NOT AN OPTION WHEN I AM SELECTING A PAYMENT METHOD, COULD IT BE BECAUSE I LIVE IN CANADA? |
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DEAR CUSTOMERS,
PLEASE TAKE TIME TO REVIEW PREVIOUSE QUESTIONS. THE PAYPAL OPTION IS CURRENTLY NOT AVAILABLE. WE ARE HAVING AN ISSUE WITH CUSTOMERS USING PAYPAL NOT VERIFYING THE ACCOUNT. IN ORDER TO RESOLVE THIS WE ARE CURRENTLY LOOKING INTO MORE EFFECTIVE WAYS TO ACCEPT PAYPAL. UNTIL THIS IS COMPLETE WE WILL NOT BE ACCEPTING PAY PAL.
IN KIND REGARDS,
CLAIRHAIR.COM |
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HOW DO YOU TAKE DOWN A REVIEW. I WOULD LIKE TO REWRITE AND AD A PICTURE. |
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IN ORDER TO LEAVE A REVIEW YOU WILL NEED TO REGISTER WITH THE SITE. ONCE YOU HAVE DONE THIS ALL YOU HAVE TO DO IS LOCATE THE ITEM THAT YOU WOULD LIKE TO LEAVE A REVIEW FOR AND CLICK WRITE REVIEW. |
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I HAVE THE OUTRE EVONY HALF WIG IN 1B. CAN I COLOR THAT WIG? |
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ANY 100% HUMAN HAIR ITEM YOU WILL BE ABLE TO DYE. HOWEVER IF THE ITEM IS SYNTHETIC LIKE THE EVONY IS YOU WILL NOT BE ABLE TO DYE IT. |
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IT SAYS MY ORDER WILL BE HERE IN 2-3 BUISSNESS DAYS AND ITS STILL NOT HERE. JUST WONDERING IF I WAS GOING TO GET MY ORDER OR NOT? |
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DEAR MADAM,
TO ADDRESS YOUR QUESTION THE PROCESSIG TIME IS NOT THE TRANSIT TIME. THE PROCESSING TIME IS THE TIME IT TAKES TO SHIP YOUR ORDER. |
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THERE ARE NO OPTIONS UNDER COLOR CHOICE FOR A CERTAIN WIG THAT I LIKE? DOES THIS MEAN IT'S SOLD OUT? |
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TO ANSWER YOUR QUESTION MA'AM IF THERE ARE NO COLOR OPTIONS SHOWING FOR ANY ITEM IT MEANS THAT IT IS CURRENTLY OUT OF STOCK. |
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I CAN NOT GET A RMA NUMBER I DONT UNDERSTAND HOW TO |
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WE ARE SORRY TO REPORT THAT THE RMA SECTION IS NOT COMPLETE YET. WE ARE CURRENTLY WORKING ON THIS PROBLEM AND HOPE TO HAVE THIS RESOLVED SOON. PLEASE BE PATIENT. IF YOU HAVE A RMA REQEST PLEASE CALL INTO OUR CUSTOMER SERVICE DEPARTMENT OR CLICK THE LIVE CHAT FOR INSTRUCTION. DO NOT EMAIL YOUR REQUEST IN. THANK YOU |
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THE RMA SECTION OF THE WEBSITE IS NOT YET COMPLETE. IF YOU ARE NOT SATIDSFIED WITH THE PRODUCT THAT YOU HAVE RECIEVED PLEASE READ THE RETURN POLICY. THEN CONTACT OUR CUSTOMER SERVICE VIA PHONE CALL. THANK YOU. |
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HOW DO I KNOW WHEN MY ORDER HAS SHIPPED? ON THE ORDER STATUS PAGE THE BUTTON MARKED "TRACKING" DOES NOT WORK. IN THE MY PAGE SECTION THE ORDER STATUS SAYS SHIPPED, BUT THERE IS NO UPS / TRACKING INFO AVAILABLE. |
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WE ARE SORRY THIS FEATURE IS NOT CURRENTLY UP AND RUNNING. WE ARE STILL IN THE BETA PHASE AND ARE WORING OUT SOME PROGRAMING ERRORS,.. WE WILL HAVE THIS FEATURE IN THE FUTURE. |
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WE ARE CURRENTLY UPDATING OUR WEBSITE SO TRACKING AREA WILL BE AVAILABLE PRETTY SOON. |
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WE ARE SOORY ABOUT THE LACK OF TIME IT IS TAKING TO RESPOND TO ALL OF YOUR QUESTIONS, WE ARE CURRENTLY ADDING THIS FEATURE. IT IS NOT YET UP AND RUNNING. IT WILL BE UP IN ABOUT 4 MONTHS
TO GET ALL TRACKING INFORMATION WE A RE EMAILING ALL CUSTOMERS WHO'S ORDERS HAVE SHIPPED. IF YOU HAVE NOT RECIEVED AN EMAIL AND YOU STILL DONT HAE ANY INFORMATION PERTAINING TO YOUR ORDER. PLEASE CALL THE CUSTOMER SERVICE NUMBER OR TRY THE LICVE CHAT FEATURE. THANK YOU. |
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HOW LONG WILL IT TAKE TO PROCESS MY ORDER? |
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ALL ORDERS WILL TAKE 2-3 BUSINESS DAYS TO PROCESS. THIS WILL NOT CHANGE UNDER ANY CIRCUMSTANCE. |
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WHERE CAN I TRACK MY ORDER? |
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IN ORDER TO TRACK YOUR ORDER YOU HAVE TO HAVE THE TRACKING NUMBER THAT WE WILL POST INTO YOUR ACCOUNT ONCE YOUR ORDER HAS BEEN SHIPPED OUT. |
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HOW OFTEN DO YOU CHANGE YOUR RETURN POLICY? |
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WE DO REVISE OUR RETURN POLICY AS NEEDED. IT DOES EXPLAIN HOW AND WHEN WE DO GO MAKE CHANGES TO THE POLICY IT WILL AUTOMATICALLY CHANGE ON THE WEBSITE. |
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HOW DO I GET MY RMA NUMBER? |
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IN ORDER TO ACQUIRE YOUR RMA NUMBER YOU MUST GO TO THE RETURNS SECTION ON THE WEBSITE. THIS CAN BE DONE ONLY AFTER LOGGING INTO YOUR ACCOUNT. |
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WHY DO ALL RETURNS HAVE TO HAVE AUTHORIZATION? |
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IN ORDER TO BETTER SERVE YOU THE CUSTOMER AND TO ENSURE THAT ALL ITEMS ARE ELIGIBLE FOR A RETURN THIS MUST BE DONE ONLINE FOR MAXIMUM EFFICACY. |
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WHAT KIND OF SHEEN SHOULD I USE ON HUMAN HAIR EXTENSIONS? |
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WE RECOMMEND SALOON HAIR CARE PRODUCTS, THEY ARE USUALLY SOFTER ON THE HAIR AND GIVE THE BEST RESULTS MORE OFTEN THAN NOT. |
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